Exchanges & Returns
We want you to love everything you order. If something isn't right, we're here to help.
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How long do I have?
Get in touch within 7 days of your order being delivered — not 7 days from when you placed it. Email us inside that window and we'll take it from there.
What can I get back?
We're happy to offer an exchange for a different size or colour, or store credit to the value of the item.
We don't refund to your original payment method for a change of mind — but there's no rush, since store credit is valid for 6 months from the day we issue it.
What condition does it need to be in?
We can only take back pieces that come back:
- Unworn and unwashed
- Free of marks, make-up and scent
- In their original packaging
Try it on the way you'd try anything on in a fitting room. If it comes back showing signs of wear, we won't be able to accept it, and we'll send it back to you.
What can't be exchanged or returned?
Accessories — socks, caps and duffel bags — can't be exchanged or returned.
Everything else is eligible, as long as it's still in the condition it arrived in.
How do I start an exchange or return?
Email admin@dayexclusive.com with your order number and let us know what's wrong. We'll confirm everything and send you the return details before you post anything — please hold off sending your item back until you've heard from us.
What if my order arrived damaged, faulty or wrong?
None of the above applies here. If an item turns up faulty, damaged, or it simply isn't what you ordered, we'll put it right at no cost to you — return postage included — whether that's a replacement or your money back.
Email admin@dayexclusive.com with your order number and a photo, and we'll sort it out.